Privacy Policy

Contento Media Ltd

Last Updated: November 2025

Introduction

Contento Media Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or subscribe to our services
  • Contact us through forms, email, or telephone
  • Make a purchase or request a quote
  • Participate in surveys or promotional activities
  • Subscribe to our newsletter or marketing communications

This information may include:

  • Name and contact information (email address, phone number, postal address)
  • Information submitted through contact forms on our website (including your name, email address, and message content)
  • Company name and business details
  • Payment and billing information
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system and device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookies Policy)

We use Google Analytics to analyze how visitors use our website. Google Analytics collects information anonymously and generates reports about website usage patterns. This helps us improve our website and services. For more information on how Google uses data, please visit: https://policies.google.com/technologies/partner-sites

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send administrative information, updates, and security alerts
  • Personalize your experience and improve our website
  • Analyze usage and trends to enhance our services
  • Send marketing communications (with your consent)
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations and enforce our terms

Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

  • Contract Performance: Processing necessary to fulfill our contractual obligations
  • Consent: Where you have given explicit consent for specific purposes
  • Legitimate Interests: For business operations, fraud prevention, and service improvement
  • Legal Obligation: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our website and providing services (e.g., hosting, payment processing, analytics)
  • Business Transfers: In connection with any merger, sale, or acquisition of our business
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • With Your Consent: When you authorize us to share information with specific third parties

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the details provided below.

International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated “Last Updated” date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer: Alicia Jordan
Email: alicia@contento.media
Company: Contento Media Ltd

Contento Media Ltd is registered with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

You have the right to lodge a complaint with the ICO if you believe your data protection rights have been violated. You can contact the ICO at:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk